Shipping & FAQs

Shipping

We use Australia Post for domestic orders and DHL express for international orders. The charges below include shipping and handling.

 

Prices may be subject to change without notice.

Domestic shipping: refer to Australia post for delivery time estimates. Australia post no longer guarantee delivery time frames. Use the tracking number provided to track your parcel on the Australia post website. If there is reason to believe your parcel has gone missing, contact us for assistance. Do not assume that selecting express post means your order will be dispatched within a few days. A lot of our regalia is made to order. Refer lead time tab.

International shipping: international freight is expensive however we only use DHL express for reliability, speed and security. Additional freight charges may apply if your order is unusually large. We will contact you if additional freight charges may apply. Our international freight charges do not include any duties or taxes at your end.

Does George H Lilley Regalia ship overseas?

Yes! Our beautiful Australian made regalia is available to purchase worldwide. You can use the check out process to nominate your address and to select overseas shipping. You can also use the drop down currency change located at the top left of our website pages.

When will I receive my order? 

We stock some standard items such as black polyester bachelor and master gowns, soft cap mortar boards, craft aprons and collars, standard breast jewels, cuff links, jiggers and lapel pins. Stock can sell out but we try our best to avoid this.

We aim to fulfil all orders within a reasonable time frame, however lead times can be situational, seasonal and will vary depending on our production schedule. 

If you would like your regalia for a particular ceremony date, contact us to ask about availability.

Please be aware that most regalia is bespoke and tailor made. We have a made-to-order, small-batch production cycle.

Please do not assume that by selecting express post that your order will be dispatched within a few days. We are not a pick-and-pack warehouse. 

Please do not assume that we know you want your regalia in time for a ceremony, that we know the date of your ceremony, or that you will receive your regalia in time for your ceremony (refer points below). We recommend having a contingency plan; hire or borrow regalia from a friend, a colleague or your institution.

We cannot control shipping time once a parcel leaves our premises (see shipping tab). 

Some things that are out of our control may delay production. We take all steps necessary to avoid delays but materials and deliveries delay, staff shortages, machine malfunctions, and natural disasters are out of our control. 

Putting pressure on our staff will not make your order be processed more quickly. We do not tolerate unreasonable, impatient or aggressive behaviour.

We thank you for your patience and understanding as our production team work hard to try to meet everyone's requirements.

Will I receive my regalia in time for my ceremony?

Please do not assume that we know you want your regalia in time for a ceremony, that we know the date of your ceremony, or that you will receive your regalia in time for your ceremony (refer lead time and shipping tabs on product page). We recommend having a contingency plan; hire or borrow regalia from a friend, a colleague or your institution.

Refer 'When will I receive my order' above. If you need assistance, please contact us.

Can George H Lilley Regalia give me a quick price estimate for the custom regalia that I would like?

Except in the case of standard stock items, unfortunately we cannot give quick price estimates for custom items. Depending upon the type of regalia you require, specifications can vary considerably, and this makes price estimation difficult. If you require a custom item, please contact us for assistance.

Can I add to or change my order once placed?

If you wish to change anything about your order, please contact us and we can help.

Returns and exchanges - how do I return goods?

If you are not satisfied with your purchase you are welcome to ask for a refund or exchange within 7 days of receiving your purchase. Please provide us with the reason for your refund or exchange request. We can only accept returns for defective products. 

If you wish to exchange a product you may incur further postage and handling charges. Returns or exchanges will only be accepted with the original invoice.

If you receive a product and believe it to be incorrect, do not open the item where possible and contact us for assistance. If you have been sent an incorrect product then we will replace it for you less delivery costs. If you are returning or exchanging because you have ordered the wrong product we may still need to charge postage and handling costs. Please note we will not accept responsibly if you choose the wrong product or supply us with incorrect information.

Your consumer rights and customer satisfaction are important to us, so if you are dissatisfied in any way with our product quality or level of service, please contact us for assistance and we will assist.

What if my delivery is missing an item?

Although this is unusual, if you find that there is anything missing from your order, or if you are not sure about what you have received, contact us for help. Please have your order details handy so we can confirm your requirements and assist you as quickly as possible.

Why is international shipping so costly?

International freight is expensive however we only use DHL express for reliability, speed and security. Additional freight charges may apply if your order is unusually large. We will contact you if additional freight charges may apply. Our international freight charges do not include any duties or taxes at your end.